Terms of Use
Chapter 1 General Provisions
Article 1 (Purpose)
These terms of use (hereinafter referred to as "these terms") apply to customers (hereinafter referred to as "customers", including the "members" defined in the next article) who use "Cozy Lab" (hereinafter referred to as "this service") operated by Food Curate Lab Co., Ltd. (hereinafter referred to as "us"). Customers shall use this service with the agreement to these terms.
These terms set forth the conditions for using this service and the conditions for purchasing this product (as defined in the next article). Customers may use this service and purchase this product in accordance with all provisions of these terms.
By agreeing to these terms, the customer shall establish a usage contract for this service (as defined in the next article) with us.
Article 2 (Definitions) The following terms used in these terms shall have the meanings defined in the following items.
"Usage Contract": Refers to the contract regarding the use of this service concluded between us and the customer under these terms.
"This Product": Refers to the products handled by us in this service.
"Sales Contract": Refers to the contract regarding the individual sale of the product concluded between the customer and us through the use of this service.
"Member": Refers to those customers who have completed membership registration based on Article 5, Paragraph 1 of these terms.
"Membership Contract": Refers to the contract regarding the legal status of membership in this service concluded between the member and us.
Article 3 (Changes to these Terms)
We may change these terms at any time based on the provisions of Article 548-4 of the Civil Code if any of the following applies. The contract after the changes to these terms will be subject to the revised terms.
The changes to these terms are in line with the general interests of the customers.
The changes to these terms are reasonable in light of the necessity for the changes, the appropriateness of the content after the changes, and other circumstances related to the changes, without contradicting the purpose of the contract.
When we make changes to these terms, we will specify the effective date of the revised terms and notify customers of the content and effective date of the revised terms at least two weeks prior to the effective date, and we will ensure that customers are informed through display on this service and other methods specified by us.
Notwithstanding the provisions of the preceding two paragraphs, if the customer uses this service after being informed of the changes to these terms or does not take the cancellation procedures within the period specified by us, the customer shall be deemed to have agreed to the changes to these terms.
Article 4 (Contents of this Service) Customers can purchase this product from us by using this service.
Chapter 2 Members
Article 5 (Membership Registration)
Those wishing to become members of this service shall register as members through the procedures specified by us, agreeing to the contents of these terms. Furthermore, members shall be deemed to have accepted all the contents of these terms at the time of registration.
If it is found that a person wishing to become a member of this service falls under any of the following items, we may refuse membership registration.
(1) If the person does not actually exist.
(2) If membership has been revoked for reasons such as past violations of these terms.
(3) If there are false entries, errors, or omissions in the registration details.
(4) If we determine that it is inappropriate for the person to become a member based on the preceding items.
Members may not use, lend, transfer, sell, or pledge their account on this service to a third party.
Article 6 (Responsibility for Management of ID and Password)
Members shall be fully responsible for the use and management of their ID and password related to the use of this service.
Members may not transfer, lend, or allow a third party to use their ID and password.
We shall not be liable for any damages incurred by the member due to the unauthorized use of their ID and password by a third party.
If a member forgets their ID or password, they must immediately report it to us and follow our instructions. Until the member reports to us, the use of this service with the relevant ID and password will be considered as having been made by the member.
Article 7 (Temporary Suspension of ID Use)
If we recognize the occurrence or possibility of unauthorized access, fraudulent use of credit cards, impersonation, or other similar situations, and deem it to be of high urgency, we may temporarily suspend the use of a specific ID without obtaining the member's consent, and the member agrees to this.
Even if the member is unable to use this service due to the measures taken by us in the preceding paragraph and suffers damages, we shall not be liable for any responsibility.
Article 8 (Change of Registration Details)
If there are any changes to the address, phone number, email address, or other registration details for this service, the member shall promptly change the registration details in accordance with the procedures specified by us.
Even if a member suffers disadvantages due to not making the changes in the preceding paragraph, we shall not be liable.
Article 9 (Withdrawal)
If a member wishes to withdraw from this service, they shall notify us in accordance with the procedures specified by us.
If a member falls under any of the items in Article 5, paragraph 2, we may cancel the membership contract and withdraw the member without any notice.
We shall not be liable for any damages incurred by members due to the measures in the preceding paragraph.
Members who have withdrawn will lose the benefit of the deadline at the time of withdrawal and shall immediately fulfill all debts owed to us.
Chapter 3 Purchase Conditions
Article 10 (Sales Contract)
If the customer wishes to purchase this product, they shall place an order in accordance with the method specified by us, and by sending a notification email of the completion of shipment of this product by us, the customer agrees that the sales contract for this product is established.
Depending on the content of this product, we may limit the quantity that the customer can purchase. We will refuse orders that exceed the limit.
In addition to cases where we recognize that the customer falls under the reasons listed in Article 18, if we recognize that the customer falls under the reasons specified in the following items, we will refuse the customer's application.
(1) If the shipping destination is specified as outside Japan.
(2) If the email sent to the registered email address is undeliverable.
(3) If it becomes clear that payment approval from the credit card company cannot be obtained, if fraudulent use of the credit card is discovered, or if there is suspicion of fraudulent use.
(4) If we reasonably determine that it is necessary to refuse the customer's application in accordance with the preceding items.
If it becomes clear after the sales contract is established that the customer falls under the conditions specified in the preceding paragraph, we may urge the customer to correct this, and if the customer does not make the correction within 7 days, we may cancel the sales contract.
Cancellations due to customer convenience can only be made if the customer notifies us in the prescribed manner.
If you place an order by 14:59, it will be processed by 16:00 on the same day, and if you place an order after 15:00, it will be processed by 16:00 the next day.
Article 11 (Subscription Plan)
The customer can only use the subscription plan provided by the company in this service after completing the member registration based on Article 5.
The plan details, including the duration of the subscription plan (including the minimum usage period), quantity per order, delivery timing and frequency, and cancellation deadline, are specified for each subscription plan provided by the company.
Cancellation of the continuous sales contract related to the subscription plan can only be done if the member contacts the company by the cancellation deadline specified in the preceding item, based on the method designated by the company. However, if a minimum usage period is specified, cancellation cannot be made until that period has ended.
If a member is expected to be unable to receive the product at the registered address during the period of the subscription plan, the member shall change the address or shipping timing based on the method specified by the company before a certain period prior to the next scheduled shipping date.
If the customer is unable to receive the product due to neglecting this procedure, the provisions of Article 13, Paragraphs 4 and 5 shall apply.
Article 12 (Payment of the Price)
The customer shall pay the price of the product by the deadline specified by the company in accordance with the method specified by the company after the conclusion of the sales contract of the preceding article. The fees related to the payment shall be borne by the customer.
If the customer does not pay the price of the product by the deadline of the preceding item, the company may cancel the sales contract of the preceding article by sending a cancellation notice to the email address provided by the customer as a contact.
Article 13 (Shipping of the Product)
The company will deliver the product based on the conditions indicated by the company using the shipping company designated by the company. Furthermore, the delivery destination for this product is limited to within Japan.
The customer shall bear the specified shipping fee displayed on this service.
The period until the product is shipped may exceed the shipping period indicated by the company for the reasons specified in the following items, and the customer agrees to this in advance.
If the product is temporarily out of stock
If there are deficiencies in the information provided by the customer to the company (omission of necessary items, incorrect entries, over or under payment, etc.)
Force majeure such as weather
In cases where shipping is delayed due to circumstances on the part of the manufacturer or shipping company
In cases that include long holidays such as year-end and New Year, or Golden Week
If the product is shipped to the destination specified by the customer but is not received within the storage period specified by the shipping company due to reasons such as unknown destination or long-term absence, the company will only reship the product if it receives a request for reshipment from the customer within the period specified by the company.
If the company reships to the customer, the customer shall bear the actual costs of the initial shipping fee, as well as the return shipping fee and the reshipment shipping fee.
In the case of the preceding item, if a considerable period has passed without a request for reshipment, the company will consider that the customer has waived all rights related to the product, including the right to claim delivery, and may dispose of the product at its discretion through disposal or other means.
In addition, if we dispose of the product, the product price and shipping paid by the customer will be accepted by us as a penalty, and no refund will be made.
Furthermore, even if the payment for the product price and shipping has not been made at the time of disposal of the product, it does not prevent us from claiming a penalty against the customer.
Article 14 (Transfer of Ownership and Risk Burden)
The ownership of the product shall be transferred from us to the customer at the time the customer receives the product.
Damages due to loss or damage of the product for reasons not attributable to either us or the customer shall be borne by us for damages that occurred before the customer received the product, and by the customer for damages that occurred after receipt.
Article 15 (Returns and Exchanges of the Product)
1. In the event of damage or contamination due to accidents during shipping, or if there is a discrepancy with the type or quantity of the ordered products, or if the quality of the delivered products does not conform to the contents of the sales contract, please contact us within 7 days of receiving the product so that we can determine whether a return or exchange is necessary.
In the case of a return, please return the product following our instructions, and in the case of an exchange, we will promptly ship a replacement product. The costs for the return and delivery of the replacement product will be borne by us.
3. If a return is made after payment by the customer as per paragraph 1, we will refund the payment after confirming that the return meets the reasons specified in paragraph 1.
Chapter 4 Other Conditions
Article 16 (Maintenance and Management of Usage Environment)
You shall set up your equipment and establish and maintain the environment for using this service at your own expense and responsibility, in accordance with the conditions specified by us.
You shall connect your equipment to the internet using telecommunications services from telecommunications providers at your own responsibility and expense when using this service.
If there is a malfunction in your equipment, the internet connection specified in the previous item, or the environment for using this service, we shall not be obligated to provide this service to you.
Article 17 (Handling of Personal Information)
We will properly handle your personal information in accordance with the privacy policy separately established by us (hereinafter referred to as the 'Privacy Policy').
Article 18 (Prohibited Acts)
1. We prohibit the acts specified in each of the following items when you use this service.
Acts that infringe or may infringe the intellectual property rights, patent rights, utility model rights, design rights, trademark rights, copyright, portrait rights, and other property or personal rights of our company, licensors licensed by our company, and other third parties.
The act of using this service for the purpose of business activities, profit, resale, listing and selling on auction sites.
Acts of reselling, re-selling, or listing/selling the purchased product through this service on auction sites
Acts of placing large orders that exceed the scope typically conducted by general consumers or users
Acts of repeatedly ordering or canceling beyond the scope typically conducted by general consumers or users, as well as acts of refusing to accept after ordering
Acts that violate restrictions on the number of purchases or purchase quantities and other individual precautions during the use of this service
Acts that cause disadvantage or damage to our company or third parties or acts that may pose a risk of doing so
Acts that unjustly harm the honor, rights, or credit of others or acts that may pose a risk of doing so
Acts that violate laws or regulations
2. Returns or exchanges of products due to customer convenience that do not fall under the reasons of the preceding item can be conducted based on the return policy set by our company and the return/exchange conditions specified for each product. Please contact us based on the method specified by our company when making a return or exchange.
Acts that violate public order and morals or acts that may pose a risk of doing so
Criminal acts, acts related to criminal acts, or acts that may promote them
Unauthorized access to our system, alteration of program code associated with it, intentionally false location information, cheating using specifications of communication devices and other applications, distribution of computer viruses, or acts that hinder the normal operation of this service or acts that may pose a risk of doing so
Acts of using functions or tools that automate macros and operations
Acts that undermine the credibility of this service or acts that may pose a risk of doing so
Impersonating a third party through the use of another customer's account or other means in this service
Acts of using
Other acts deemed inappropriate by our company that are similar to the preceding items
If we determine that your actions fall under any of the preceding items, we may take any or all of the measures listed below without prior notice.
(1) Restrictions on the use of this service
(2) Termination of the usage contract
(3) Other acts deemed necessary by our company
The company shall not be liable for any damages incurred by the customer due to the measures in the preceding paragraph.
Article 19 (Intellectual Property Rights, etc.)
The customer shall not reproduce or use all information and content provided in this service (hereinafter collectively referred to as 'the company's content') beyond the scope of private use as defined by copyright law, regardless of the method or form.
All copyrights, patent rights, utility model rights, trademark rights, design rights, and all other intellectual property rights related to the company's content, as well as the right to register these rights (hereinafter collectively referred to as 'intellectual property rights'), belong to the company or licensors from whom the company has obtained a license, and do not belong to the customer. In addition, regardless of the existence of intellectual property rights, the customer shall not reproduce, distribute, reprint, transfer, publicly transmit, modify, adapt, or otherwise use the company's content.
If a problem arises due to the customer's violation of the provisions of this article, the customer must resolve the problem at their own expense and responsibility and take appropriate measures to ensure that the company does not incur any disadvantage, burden, or damage.
Article 20 (Changes and Suspension of this Service)
1. 2. The company may change or add all or part of the content of this service without prior notice to the customer. However, the company does not guarantee that all functions and performance of the service before the change or addition will be maintained. The company may suspend or interrupt all or part of the use of this service in the event of any of the following. In this case, the company will make efforts to notify the customer in advance as much as possible.
When conducting regular or emergency inspections or maintenance work on the computer systems related to this service.
If computers, communication lines, etc. are stopped due to an accident.
If the operation of this service becomes impossible due to force majeure such as fire, power outage, epidemic, or natural disaster.
In addition, if the company reasonably determines that it is necessary to stop or interrupt this service.
The company does not guarantee that there will be no interruptions, suspensions, or other obstacles to this service. In addition, the company may stop or change this service without notifying the customer for maintenance, etc., but even in this case, the company shall not be liable at all. The company may terminate the provision of this service for its own convenience. If the company terminates the provision of this service, it shall notify the customer in advance.
Article 21 (Company's Responsibility)
The company shall be liable only for normal damages that directly and actually arise when the customer suffers damages due to the use of this service, if the company is at fault. However, this does not apply when damages occur due to the company's intentional or gross negligence.
The company does not legally guarantee the accuracy, completeness, usefulness, timeliness, appropriateness, or reliability of the content of this service and the information obtained through this service.
Even if the customer's information is stolen due to unexpected unauthorized access or other acts, the company shall not be liable for any damages incurred by the customer, except in cases where it is due to reasons attributable to the company.
In the event that the customer has a trouble with the manufacturer of this product or other third parties regarding the use of this service, the customer shall resolve it at their own expense and burden.
Article 22 (Exclusion of Antisocial Forces)
The customer declares that they do not fall under organized crime, organized crime members, those who have not been out of organized crime for less than 5 years, quasi-organized crime members, organized crime-related companies, corporate extortionists, social movement extortionists, or special intelligence violent groups, or any other persons similar to these (hereinafter referred to as 'organized crime members, etc.') and guarantees that they will not fall under any of the following items in the future.
It is recognized that there is a relationship in which organized crime members control management.
Having a relationship recognized as involving organized crime members, etc., being substantially involved in management
Having a relationship recognized as improperly utilizing organized crime members, etc., for the purpose of gaining unjust benefits for oneself, one's company, or a third party, or for the purpose of causing damage to a third party
Having a relationship recognized as involving providing funds, etc., to organized crime members, etc., or offering convenience
Having a relationship that should be socially criticized with organized crime members, etc., by persons who are substantially involved in management or operations
The customer guarantees that they will not engage in any of the following acts, either themselves or by using a third party.
Violent demands
Unjust demands that exceed legal responsibilities
Acts of making threatening statements or using violence in relation to transactions
Acts that spread rumors, use deceit or force to damage the other party's credibility, or interfere with the other party's business
Other acts similar to the preceding items
If it is found that the customer falls under any of the items in the first paragraph, or engages in any acts corresponding to any of the items in the preceding paragraph, or makes false declarations regarding the representations and warranties based on the provisions of the first paragraph, they may terminate this contract without any notice to the other party, regardless of whether there are any reasons attributable to themselves.
The customer confirms and agrees that if they terminate this contract in accordance with the preceding paragraph, they will not be liable to compensate for any damages incurred by the other party.
Article 23 (Contact and Notification)
Inquiries regarding this service and other communications or notifications from the customer to our company, as well as notifications regarding changes to these terms and other communications or notifications from our company to the customer, shall be conducted via email or other methods specified by our company.
Article 24 (Transfer of Position, etc.)
The customer may not transfer, assign, create a security interest, or otherwise dispose of all or part of their position under this contract or rights or obligations based on these terms to any third party.
Article 25 (Governing Law and Jurisdiction)
The governing law of these terms shall be Japanese law, and any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.
Article 26 (Consultation Resolution)
If our company and the customer have matters not stipulated in these terms or if there are doubts regarding the interpretation of these terms, we will promptly seek to resolve them through consultation based on the principles of good faith and sincerity.
