Privacy Policy

Established: February 20, 2024 Food Curate Lab Co., Ltd.
We operate an online shop that sells groceries, beverages, and drinks/food for pets (hereinafter referred to as "the shop"). In order to provide high-quality services, the personal information received from customers (including those who purchase products at the shop and our business partners) will be carefully utilized, and at the same time, we will establish the following privacy policy (hereinafter referred to as "this policy") regarding its protection, and we will handle personal information appropriately based on this policy. The meanings of the terms used in this policy shall comply with the Act on the Protection of Personal Information (hereinafter referred to as "the Personal Information Protection Act").
 
1. Items of personal information to be collected
We will collect the following personal information about our customers.
1. Information about the customer Name, gender, date of birth, address, phone number, email address, name of the organization, member account ID and password, etc. 2. Information related to transactions Information regarding transaction details and purchase history, etc. 3. Information related to payments Information regarding financial institution accounts, payment and its methods, etc. 4. Information obtained when using the service Online identifiers such as cookie (Cookie) IDs, information about the device used, location information, browsing history, and other service usage status (including access logs, IP addresses, browser information, browser language settings, etc.), etc. 5. Other information Information regarding inquiries, contacts, and survey responses from customers to our company, etc.
 
2. Purpose of Use

We will acquire and use your personal information within the scope of the following purposes of use (hereinafter referred to as 'this purpose of use').
1. For member registration, purchase procedures, and identity verification during the use of this shop, as well as for customer management
2. For the delivery of products and the provision of services (including after-sales service)
3. For providing information about products and services, as well as other services provided by us (including sending materials and distributing newsletters and email magazines)
4. For billing for products and services
5. For preventing and responding to fraudulent activities
6. For improving and enhancing our existing products and services, and for planning, researching, and developing new products and services
7. For requesting cooperation in surveys related to our business activities
8. For researching and analyzing marketing data, as well as considering and implementing marketing trials
9. For providing, soliciting, advertising, and other marketing of our or third-party products and services based on analysis of customer attributes and behavior history in our or third-party media
10. For interviews, writing, and speaking requests related to the use of products and services, as well as for paying rewards to those who cooperated with these
11. For responding to customer inquiries and contacting customers
12. For providing to third parties in the manner described in this policy
In addition, we may process the information obtained into statistical information that cannot identify or specify individuals and use it.
 
3. Provision to Third Parties
We will not provide personal information we handle to third parties without obtaining the customer's prior consent, except in the following cases.
1. When based on laws and regulations
2. When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the customer's consent
3. When it is particularly necessary for the improvement of public health or the promotion of the sound development of children, and it is difficult to obtain the customer's consent
4. When it is necessary to cooperate with a national agency or local public body or a person entrusted by them in the execution of affairs prescribed by law, and obtaining the customer's consent may hinder the execution of those affairs
5. Other cases permitted by law
In addition, we may outsource the handling of all or part of the personal information obtained from customers to third parties within the necessary scope to achieve the purpose of use. In such cases, we will conduct necessary and appropriate supervision to ensure proper safety management of the information at the outsourcing destination.
 
4. Safety Management Measures
We will take necessary and appropriate measures to prevent leakage, loss, or damage of the personal information we handle and to ensure the safety management of personal information. For information on the safety management measures we take, please contact us at '6. Inquiry Contact'.
 
5. Requests for Disclosure, etc.
We will respond to requests for disclosure, etc. (which includes requests for notification of the purpose of use, disclosure of personal information or records of provision to third parties, correction, addition, deletion, suspension of use, and suspension of provision to third parties) as specified below.
1. Notification of the purpose of use or disclosure of personal information or records of provision to third parties
You may request notification of the purpose of use or disclosure of personal information or records of provision to third parties within the scope permitted by the Personal Information Protection Act, in accordance with the procedures specified in (4) below. However, we may not disclose information in any of the following cases.
1. When there is a risk of harming the life, body, property, or other rights and interests of the individual or a third party by disclosure
2. When there is a risk of significantly hindering the proper execution of our business by disclosure
3. When disclosure would violate laws and regulations
4. When it cannot be confirmed that the request for disclosure is from the individual
In addition, when requesting notification of the purpose of use or disclosure of personal information or records of provision to third parties, we may charge a disclosure fee.

2. Correction, Addition, Deletion
You may request the correction, addition, or deletion of personal information in accordance with the procedures specified in (4) below. In such cases, we will conduct an investigation without delay within the necessary scope to achieve the purpose of use, and based on the results, we will make corrections, additions, or deletions of the personal information within the scope permitted by the Personal Information Protection Act.
3. Suspension of Use or Suspension of Provision to Third Parties
You may request the suspension of the use of personal information or the suspension of provision to third parties in accordance with the procedures specified in (4) below. In such cases, we will respond appropriately in accordance with the Personal Information Protection Act.
4. Procedures
If you wish to make a request for disclosure, please contact us via our inquiry form. We will verify your identity based on the information you provide and guide you on the specific method for making a request for disclosure.
 
6. Inquiry Contact
For opinions, questions, complaints, and other inquiries regarding the handling of personal information, please contact the following office.
 
〒153-0061
Tokyo, Meguro-ku, Nakameguro 1-chome 11-18
Food Curate Lab Co., Ltd. (Representative Director: Kohei Saito)
Personal Information Inquiry Contact
customer@foodcuratelab.com